Delivery & Returns Policy


Delivery Quotations: Any quotations of delivery times by us are made in good faith but are estimates and we shall not be bound by such quotation and we will not be liable for any loss, damages or costs (including loss of profits etc. or direct/indirect or consequential loss of any kind) arising by reason of any late delivery, shortage of quantity delivered, or non-delivery.
Any quotations of delivery times and prices apply within New Zealand only. 

Time frames: If we are unable to dispatch your order within the time frame specified, we will endeavour to contact you and advise you of the expected dispatch date. 
We reserve the right to dispatch your order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. You may cancel any undelivered instalments up until the instalment is confirmed.

Delivery instructions: You may specify delivery instructions for an order (for example, you may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). 
We will not be responsible for any order that is delivered in accordance with your delivery instructions.

Quoted delivery prices apply unless we have an alternative agreement with you. In some rare circumstances additional delivery charges may apply. i.e. goods shipped direct from a supplier.

Time period: Please inspect your order when it arrives by courier. In the unlikely event that an item arrives damaged on delivery, you should notify us immediately. 
Please keep the original packaging. Freight companies only consider freight claims lodged within seven days of delivery. If you do not contact us within seven days, a claim cannot be made. No claim for under/short supply of goods will be accepted by CleanlineTasman later than 7 days after receipt of goods, except at the discretion of CleanlineTasman.

* Dangerous goods cannot be shipped to a Rural Delivery addresses. 


Returns/Credits: A Returns Authorisation form must be sent with all returns. To request a returns authorisation form, please either email sales@cleanlinetasman.co.nz or call us on 0800 887 888 with your invoice number & reason for return.

All Returns must be made within 7 days. Goods must be in a resalable condition, in the original packaging and with a copy of the original Packing

Slip/Invoice. Where goods are not defective delivery costs and a return fee of 25% may apply. 

Branded Gear: Any goods personalised with embroidery or company logos cannot be returned.

Footwear: Boots returned under warranty must be cleaned before returned as it is a health & safety requirement. 

* All goods remain the property of Cleanline Distributors Ltd until paid in full. Overdue accounts will follow debt collection procedures as set out by the Credit Policy of Cleanline Distributors Ltd.