Delivery & Returns Policy


Any quotations of delivery times by us are made in good faith but are estimates and we shall not be bound by such quotation and we will not be liable for any loss, damages or costs (including loss of profits etc. or direct/indirect or consequential loss of any kind) arising by reason of any late delivery, shortage of quantity delivered, or non-delivery.

Dangerous goods cannot be shipped to a Rural Delivery addresses. 

If we are unable to dispatch your order within the time frame specified, we will endeavour to contact you and advise you of the expected dispatch date. 
We reserve the right to dispatch your order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. You may cancel any undelivered instalments up until the instalment is confirmed.

You may specify delivery instructions for an order (for example, you may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). 
We will not be responsible for any order that is delivered in accordance with your delivery instructions.

Any quotations of delivery times and prices apply within New Zealand only. 

Quoted delivery prices apply unless we have an alternative agreement with you. In some rare circumstances additional delivery charges may apply. i.e. goods shipped direct from a supplier.

Please inspect your order when it arrives by courier. In the unlikely event that an item arrives damaged on delivery, you should notify us immediately. 
Please keep the original packaging. Freight companies only consider freight claims lodged within seven days of delivery. If you do not contact us within seven days, a claim cannot be made. No claim for under/short supply of goods will be accepted by CleanlineTasman later than 7 days after receipt of goods, except at the discretion of CleanlineTasman.