Delivery Questions 

Answer: Our core stock items can be dispatched the same day and garments to be branded do vary but typically the following applies;
North Island: 1-2 business days.
South Island: 1-3 business days
Non-core stock items;
North Island: 2-5 business days.
South Island: 3-5 business days
Answer: If your order has been dispatched, you will have received an email containing a tracking number/link for NZC. If your order was split due to backorders, then you will receive a second tracking link on dispatch of this part of your order.
If you have not received this email check your junk mail then call us on 0800887888 so a sales support person can check you are the recipient of these tracking emails - we can give you a link!
Answer:  We do not ship internationally at present. We only ship to addresses within New Zealand.
Answer: We do not offer the ability to ship to multiple addresses at present, orders of this nature must be submitted as separate orders.
Answer: Yes, customers from New Plymouth can order online and pick up from your local store by simply stating this in your order notes. 
Your gear will simply be help in our pickup area. Come to the store with your order to collect this.
Answer: No, orders placed online are only eligible for delivery in New Zealand. We pride ourselves in being one of the fastest suppliers on the market and our systems aren’t set up for overseas customers.

Account Questions 

Answer: As you are an existing customer, you will need to follow our “Activate login" process. 

1. Visit https://www.cleanlinetasman.co.nz/account/login.html
2. Click on the orange button to the right titled "Already have a trade account?"
3. Fill in your email which we have on record against your account. 
4. Click the “I am not a robot” security captcha
5. Check your email box (and junk) for the activation link, click on the link.
6. Enter a new password more than 8 characters long

Answer: You can pay by card when ordering online or alternatively by direct debit once you’ve received the invoice. 

Within your dashboard area (once logged in) you are able to click the “pay off balance” button and make a direct web payment.
Simply enter the amount (in NZD), select a payment method and then click 'Make Direct Payment'. This is a secure paymentexpress process.


Answer: 
We offer four ways of placing your order;
Online Ordering - by following the normal cart or UMS process
By email – emailing your order to sales@cleanlinetasman.co.nz 
By phone- calling 0800887888
By Visit - 115 Molesworth St, New Plymouth

Answer: Yes, you’ll receive a full GST/Tax invoice. This will be emailed to you when your order is dispatched and can be accessed anytime from your dashboard once logged in online.
Answer: Yes you can still place orders without an account so long as you pre-pay using the Guest signup process.

Product Questions 

Answer: To find out product prices you can call us on 02380 220866 and speak with one of our helpful members of staff or alternatively you can browse online  

Answer: Yes, we sure can! Our team is here to help you make informed decisions about the best Uniform & safety solution for your business. 
Call us free on 0800 887 888 or visit our contact us page. 
If you are a new customer we have dedicated consultants who can come onsite for a face to face meeting.

Branding Questions 

Answer: 
Embroidery: Typically there is a One-Off Setup charge of $70 but this can vary on the detail of the logo and the order size. There are no additional set-up costs after the initial order.
Screenprinting & Heat-seal: The set-up costs for screenprinting and heat seal logos are dependent on the number of colours in your logo. 

Answer: It is much easier if your logo artwork is supplied in one of the following formats to get the best result – EPS. AI. PDF.

Embroidered logos can be set-up from j-peg, bitmap files.


Answer: Yes you can change your artwork, however this may incur a small edit fee. The fee depends on what the alterations are and whether you had pre-done branding (by arrangement) held in stock.